April 2019 - present
ADMIN ASSISTANT, KRYSTAL LAUK STUDIOS
-Scheduling content for Facebook/Instagram/Twitter/LinkedIn
-Researching contact information of potential clients
October 2018 - present
CONTENT CURATOR, APE ON THE MOON
- Scheduling content for Facebook/Instagram/Twitter/Medium/Pinterest
- Growing Instagram by engagement and giveaways
- Updating Wordpress site
October 2018 - present
CONTENT CURATOR / VA, RED LEMON CLUB
- Scheduling content for Facebook/Instagram/Twitter/Medium/Pinterest
- Growing Instagram by engagement and giveaways
- Updating Wordpress site
- Creating Facebook ads through Leadpages
January 2018 - present
SPEECH DATA RECORDER
-Submits accented English voice recordings about assigned topics to help improve user experiences in using voice assistants such as Siri, Google Now and Alexa.
April 2018 - April 2019
ADMIN PRO, WHOLESALE IN A BOX
- Researching contact information of companies and inputting them on the employer’s database.
- Assessing if a company meets the employer’s criteria or not.
- Creating icons/logos for companies to input on the employer’s database.
February 2018 - present
SOCIAL MEDIA MANAGER, VARIOUS CLIENTS
- Creating typography posters and editing photos to post on Instagram on a daily basis.
- Engaging with clients’ followers by liking and commenting on their posts.
- Researching relevant and trending hashtags.
- Using engagement pods to increase engagement
May 2017 - January 2019
WRITER, MABLE GILMORE
- Wrote previews for adult videos on porn sites’ paid section.
June 2017 - January 2018
RESEARCHER AND SITE MODERATOR
- Researched products (focused on lifestyle, parenting and baby products) and wrote pros and cons to compare against similar options to help consumers make an informed decision.
- Edited contributions, checking for spelling/grammar and accuracy. Ensured users were following contribution guidelines. Engaged with users on-site.
May 2017 - July 2017
VIRTUAL ASSISTANT, DHXDO REAL ESTATE
- Managed client’s calls and emails.
- Set appointments with homeowners and fellow Realtors.
- Listed open houses on Craigslist.
- Researched strategies on how to gain social media followers.
- Posted content and engaged with home buyers and home sellers on social media.
- Wrote short articles about home buying and home selling.
October 2011 - January 2014
TECHNICAL SUPPORT, TELETECH
- Managed call flow and responded to technical support needs of customers. Remotely accessed customers’ computers if there is a need. Logged and sent out technicians for in- house repairs.
- Escalated calls to Level 2 if the cases cannot be resolved.
- Collated data from customers’ surveys, filed reports for Team Leader and feedback were used for team’s improvement
March 2010 - August 2011
BILLING ANALYST, TELEPERFORMANCE
- Answered an average of 25 calls per day by addressing customer inquiries, solving disputes and providing account information.
- Investigated and resolved customer complaints in a timely and empathetic manner.
- Created new customers’ accounts on database